Service · Power Automate · AI

Process automation with Power Automate: hand over the recurring work

ICT 365 automates business processes with Microsoft Power Automate and the Power Platform: approvals, document processes, escalations and system handovers – complemented by AI actions that understand content and prepare decisions. More than 1,000 connectors link Microsoft 365, SAP and line-of-business systems. Proven by automated approval and escalation processes at Rockwell Automation and ArcelorMittal.

Book your initial conversation How your project runs

1,000+

connectors to Microsoft 365, SAP and line-of-business systems

steps from candidate to continuous operation

200+

satisfied clients

Illustration: documents travel through an automated flow with checks, gears and ticks

When workflows hang on emails and individuals

Automation rarely starts from zero: the process exists – it just runs on people, inboxes and copy-paste. Typical triggers:

Approvals stall

Sign-offs run by email – and stand still as soon as someone is on holiday.
Manual work between systems

Data is copied by hand from one system into the next – with errors and waiting times.
No visible status

Nobody can see where a case currently stands or who is next.
Escalation by shout

Reminders and escalations are manual work – or do not happen at all.

What our process automation covers

We automate where it pays off – and build so it holds up in daily operation:

Process mapping and prioritisation by benefit and feasibility – data-driven with Power Automate Process Mining on request
Approval processes with Power Automate, including delegation rules
Document processes: generation, filing, metadata, PDF creation
Escalation and reminder logic with task tracking
Integration of SAP, ERP and line-of-business systems via connectors, gateways and APIs
Error handling, monitoring and governance for continuous operation

Cloud flow, RPA – or an app after all?

Not every process needs the same tool – the choice decides stability and cost.

Cloud flows in Power Automate are the first choice when systems offer APIs or connectors; RPA remains the exception for legacy systems without an interface. When the process turns into a tool with its own interface, forms and roles, a Power App grows alongside it – with Dataverse as the data layer when roles and data volumes demand it.

AI actions now take over the fuzzy steps: extracting content from documents, classifying requests, summarising text – as building blocks in the flow, with clear checkpoints. Flows and agents are growing together: cloud flows call Copilot Studio agents, agents trigger flows (as of 08/2026). And above all stands error handling: a flow that fails silently is worse than manual work.

Discuss your process candidates

Diagram: automated flow from intake through review and approval to filing, with branching and escalation

Automation with control: governance from day one

The more processes run automatically, the more important the question becomes: who may build what – and who operates it?

We set up flows with environments, service accounts and clean application lifecycle management instead of tying them to individuals. Permissions, data policies and monitoring are part of the build – so even dozens of flows stay maintainable and auditable; the Power Platform inventory now provides the overview of all flows and agents in the tenant (as of 08/2026). That applies especially when AI actions are involved: they get defined checkpoints where humans decide.

How your automation project with ICT 365 works

Five steps from process candidate to continuous operation – with a measurable result at each step.

Step 1

Initial conversation and process selection

We review candidates and pick the process where benefit and feasibility meet – not the most spectacular one.

Step 2

Process mapping and concept

Flow, people, exceptions and systems – resulting in a target picture with a reliable effort estimate.

Step 3

Implementation in short iterations

The flow takes shape step by step, with error handling and tests – your business users review early.

Step 4

Pilot operation

The process runs for real with a limited group; edge cases surface now and flow back in.

Step 5

Rollout and operation

Extension to everyone involved, monitoring and further development – on request we run the operation.

Proven in practice

Rockwell Automation: audit-proof QMS process

In the quality management system for 26,000 employees, Power Automate drives approvals and evidence.

Audit-proof approval process with Power Automate
Tracking of read confirmations
Several Power Apps for task and notification management
Separate environments with Azure DevOps pipelines

ArcelorMittal: supplier processes in the partner portal

In the SharePoint portal for buyers and suppliers, onboarding and follow-up run automatically.

Onboarding with invitation, review and approval
Automatic SharePoint provisioning per supplier
Escalation system for tracking supplier tasks
PDF generation for suppliers

Frequently asked questions about process automation

Something still open? Ask us directly – in your initial conversation or by phone at +49 651 49364480.

How much does automating a process cost?

It depends on exceptions, participants and system integrations – an approval process is built quickly, an SAP integration takes more. After process mapping you receive a reliable effort estimate. The benefit is usually easy to quantify: saved handling time per case times frequency.

How long until the first process is live?

Clearly scoped flows with standard connectors are productive quickly; complex processes with legacy integrations take longer – a serious figure follows the process mapping. Thanks to the iterative approach you see a running version early.

Which licences do we need for Power Automate?

Flows with standard connectors are included in many Microsoft 365 plans; premium connectors such as SAP, gateways and RPA require premium licences. Since July 2026, flow groups let one process licence be shared across up to 25 flows – which makes many scenarios considerably cheaper. As Microsoft adjusts prices and models regularly, we check in the concept phase which licensing is the most economical for your scenario.

Can our business departments build flows themselves?

Yes – with guard rails: we create the frame of environments, data policies and naming conventions in which citizen developers work safely, and we take over the flows that become business-critical. Training on your own processes fits in well here.

What happens when a flow fails?

That is the most important question during the build: every flow gets error handling, notifications and defined restart points. If a step fails, someone finds out – and the case remains traceable instead of silently disappearing.

Can AI be part of the automation?

Yes: AI actions extract data from documents, classify requests or summarise content – as building blocks in the flow with human checkpoints. We use AI where it measurably saves work, and keep every decision traceable.