Step 1
Needs analysis
Which groups need to master what – and what they already know. This becomes the training plan.
Service · Training · Copilot · AI
Personalised training: learning on your own processes, not sample slides
ICT 365 trains your teams in Microsoft 365, SharePoint, Power Platform, Azure and AI – tailored to individual user groups and delivered on your own processes and data. The result is skill that is usable the Monday after: from business departments through citizen developers to developers and administrators.
EU AI Act
AI literacy has been mandatory since February 2025
5
steps from needs analysis to refresh
25+
years of experience
When the tools are there but nobody uses them
The difference between licensed and used is training – but the right kind. Typical situations:
-
Rolled out, not used
Microsoft 365 is there, but teams keep working as before – with email and attachments.
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Knowledge hangs on individuals
A few power users build solutions, the rest watch – if one leaves, the process stalls.
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Standard courses fizzle out
Sessions built on someone else's examples do not stick – the Monday after, everything is as before.
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AI without safe habits
AI tools are available, but safe, productive use is missing.
What our training covers
Tailored per user group – from first steps to architecture:
- Microsoft 365 and SharePoint for users and key users
- Power Apps, Power Automate and Dataverse – from introduction to architecture
- Citizen-developer programmes with guard rails and coaching
- AI in daily work: Copilot, prompts and safe agent use
- AI-assisted development with Claude Code, Claude Cowork and Claude Teams
- Administration and governance for IT teams
Four audiences, four programmes
One course for everyone does not work – we tailor per user group:
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Users & key users
Microsoft 365, SharePoint and Teams in daily work – plus Copilot: what it does well, what it does not, and how good prompts are written.
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Citizen developers
Power Apps, Power Automate and Dataverse with guard rails – environments, data policies and clear handover points to IT.
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Development teams
AI-assisted pro-code development with Claude Code and Google Gemini, agentic knowledge work with Claude Cowork and Claude Teams – our own way of working, passed on.
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IT & administration
Tenant administration, governance and Microsoft Entra ID – so rules are not just written but enforced.
Why we train on your own processes
People learn from examples – and retain what they recognise.
That is why our sessions build on your processes: the practice app manages your leave requests, the practice flow approves your invoices. We train each user group separately – business departments, key users, developers, administrators – on site or remote, compact or as an accompanying programme with practice phases. Materials and recordings stay with you, so the knowledge does not end with the session.
AI literacy: from good intention to obligation
For AI, training counts double: it decides the benefit – and it has become an obligation.
Since February 2025 the EU AI Act has required companies to ensure sufficient AI literacy among their staff; since August 2026 additional transparency duties apply. We do not turn that into a mandatory slide show but into workplace-level training: what Copilot does well and what it does not, how good prompts are written, where human review remains mandatory. Copilot adoption, too, is decided by usage – licences only pay off once teams actually work with them. For development teams we pass on our own way of working: AI-assisted development with Claude Code, agentic knowledge work with Claude Cowork and Claude Teams.
How your training programme with ICT 365 works
Five steps from needs analysis to refresh – no training without a practice phase.
Step 2
Tailoring and preparation
Content, exercises and examples are tailored to your processes and data.
Step 3
Training
Compact or as a programme with practice phases, on site or remote – hands-on and in your own environment.
Step 4
Practice phase with coaching
Participants apply what they learned to real tasks; we accompany them with office hours and feedback.
Step 5
Refresh and expansion
Follow-up sessions deepen what is needed – and pick up new features once they are mature.
Frequently asked questions about our training
Something still open? Ask us directly – in your initial conversation or by phone at +49 651 49364480.
How much does personalised training cost?
It depends on the number of participants, scope and degree of tailoring – a compact user day is priced differently from a citizen-developer programme over several weeks. After the needs analysis you receive a concrete offer with a clear scope.
How long does a training take?
From half a day for one user group to a multi-week programme with practice phases – the needs analysis shows what your goal requires. Shorter, recurring sessions usually beat a single marathon day.
Do you train on site or remote?
Both – and often mixed: kick-off on site, practice phases and office hours remote. What matters is working in your real environment, not in a demo world.
Who are citizen-developer programmes for?
For business-department staff who are meant to build their own apps and flows – with guard rails: environments, data policies and clear handover points to IT. The result is relief for IT instead of shadow IT.
Does this satisfy the EU AI Act's AI-literacy obligation?
Our AI sessions teach competent, risk-aware use of the tools you deploy and can be documented. Whether that satisfies all of your company's obligations is for your legal counsel to assess – we provide the content and the evidence.
Do you also teach AI-assisted development with Claude Code?
Yes – it is our own way of working: we develop with Claude Code and Google Gemini every day and pass on tool selection, safe workflows and quality assurance to your development teams. We also accompany the introduction of Claude Cowork and Claude Teams for agentic knowledge work.
Do you also accompany the Copilot rollout?
Yes. Copilot adoption is a training topic per user group: users learn everyday use and good prompts, IT learns steering and governance. Combined with the Copilot readiness from our AI consulting, the result is a rollout that gets used instead of merely licensed.
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An initial conversation takes 30 minutes and costs nothing. Afterwards you will know which training really moves your teams forward – and where to start.
ICT 365 Solutions GmbH · Bobinethöfe 54 · 54294 Trier
Ralf Heid
Chief Executive Officer
Microsoft 365 & AI Expert
Niklas Wilhelm
Chief Technology Officer
Power Platform Expert & Developer
Training on your own processes instead of sample slides – start with a needs analysis.